Articles in this section

FirmaCerta - I have received a PKCS#11 error and am unable to use my signature. How do I resolve this issue (Windows)?
FirmaCerta - Error "ATTENTION – SMARTCARD NOT PRESENT" (Windows)
FirmaCerta - I cannot sign a file in Cades format (.p7m), how can I reset the functionality? (Windows)
FirmaCerta - I am experiencing the Unauthorizerd Error (401), how can I solve this problem?
FirmaCerta -I have received a "Key Login Error" message while using the Remote Signature process. What should I do?
FirmaCerta - I have received an "Incorrect OTP Code" error message when using the Remote Signature process. What should I do?
FirmaCerta - I have received a "Non-Existent Virtual Device" error message. What should I do?
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FirmaCerta - I have received an "Incorrect OTP Code" error message when using the Remote Signature process. What should I do?

Updated 29 August 2024 12:33

If you receive this error:

it means you are entering the incorrect OTP.

You must enter the OTP Code issued by the Namirial OTP App and valid for 30 seconds.

Attention: This procedure relates to users of the Namirial OTP App (iOS - 4.2.2.0 and Android - 4.2.0.5 or later versions).

For information on installing and configuring the Namirial OTP App, see the following articles:

If the problem persit