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I have received a "Non-Existent Virtual Device" error message. What should I do?

If you receive this error, you should:

 

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  • Go to the FirmaCerta software;
  • go to "Settings";
  • enter the username sent via e-mail;
  • Select the virtual Signature Device (alternatively, enter it manually by retrieving the code from the e-mail issuing the certificate).

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If the problem persit

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