Articles in this section

FirmaCerta - I have received a PKCS#11 error and am unable to use my signature. How do I resolve this issue (Windows)?
FirmaCerta - Error "ATTENTION – SMARTCARD NOT PRESENT" (Windows)
FirmaCerta - I cannot sign a file in Cades format (.p7m), how can I reset the functionality? (Windows)
FirmaCerta - I am experiencing the Unauthorizerd Error (401), how can I solve this problem?
FirmaCerta -I have received a "Key Login Error" message while using the Remote Signature process. What should I do?
FirmaCerta - I have received an "Incorrect OTP Code" error message when using the Remote Signature process. What should I do?
FirmaCerta - I have received a "Non-Existent Virtual Device" error message. What should I do?
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FirmaCerta - I have received a "Non-Existent Virtual Device" error message. What should I do?

Updated 28 September 2023 15:09

If you receive this error, you should:

Go to the FirmaCerta software;
go to "Settings";
enter the username sent via e-mail;
Select the virtual Signature Device (alternatively, enter it manually by retrieving the code from the e-mail issuing the certificate).

If the problem persit