The "Smart Card not present" error message is displayed if the drivers for the correct operation of Namirial products have not been correctly installed.
- Token Sim Card
If the error message is displayed using the Token Sim Card product, it is necessary to verify that the SwitchService and BIT4ID drivers have been correctly installed.
- Smart Card
In case the error is displayed using the Smart Card product, it is necessary to verify that the BIT4ID driver has been correctly installed.
- Remote digital signature
In case the error is displayed using the Digital Remote Signature product, you need to verify that you have correctly installed the NamirialSignEngine driver.
To resolve this issue, make sure that the NamirialSignEngine service is enabled.
Procedure for Windows
From the FirmaCerta software go to Utilities > General Options > Web Services > click on the Enable/Disable button.
If the service icon turns colour, the service is enabled.
If the problem persit