The scope of this article is to provide the User with all the information needed to correctly perform a registration and video identification session via voucher.
Terms and definitions
Technical requirements for the video identification platform’s use, including the list of compatible devices, are available at this address:
The User must successfully pass the compatibility test before starting to a video identification session. The requirements verified during the compatibility test must be maintained during the whole video identification session. A demo version of the compatibility test is available here:
The User can access the video identification procedure via browser on PC, Tablet or Smartphone.
To start the identification process, the User must be in possess of a valid (not expired, nor already used) voucher. The voucher is single-use and its duration is 90 days.
During the registration process:
The User will need to insert his personal details, including ID document data, personal email address and mobile number.
During the video identification process:
- Must stay in a quiet, silent place
- Must have a neutral background
- Must be the only one to appear on video
- Must exhibit the identification document specified during the online registration
- Must have the mobile specified during the online registration
During the whole video identification session Operator and User must be able to see and hear each other, in a continuous and steady way.
In no case it is allowed the use of translators (software or in person).
Registration and identification process
The video identification process consists of three main steps:
1) User registration
The User registers his personal data on the wizard reachable via voucher.
2) Compatibility test
The User’s device is tested by LiveID+ to confirm compatibility to technical requirements.
3) Video identification session
Operator and User meet on the video identification platform and start the session. The Operator guides the User through all the required verification steps.
At the end of a successful video identification, the User is considered officially identified and eligible for the issue of a Namirial qualified certificate.
The following actions will be then automatically triggered:
- The User data collected during the video identification session is sent to the Certification Authority, in association with the qualified certificate request.
- The identification-evidence collected during the session is encrypted and archived for 20 years by the Certification Authority.
- The Qualified Certificate device requested by the User is issued, the associated PIN is communicated to the User via email.
The User can connect to the voucher’s URL via browser and reach the following page:
After ticking the acceptance checkboxes (Privacy, Terms and Conditions), the User can click “Next” to reach the first step of the registration procedure:
The personal data to be inserted in this page are:
- Identification number type: The Identification Type Number is the code that uniquely identifies the User within the Certification Authority. The same value will also be present in the qualified certificate, when issued.
The User will then choose the Identification number type according to the use-case; the recommended types are:
- Passport: this type can be chosen by the User in any case, unless he specifically needs his tax code (or National Personal Number) to be shown within his qualified certificate;
- Identity Card: same as Passport
The Identification type and number will need to be verified during the video identification, in addition to the identity document of the User. In case of “CNP (/Tax number)” or “National personal number”, those values must be clearly shown on the identity document exhibited by the User, allowing the Operator to verify the Personal Identifier.
- Country of identification number: the country that issued the identification number (Passport, Identity card, CNP/Tax code, Personal National Number).
- Identification number: the value itself (Passport Number, identity card number, CNP/tax code number, National Personal Number).
- First name: the full name of the User, as displayed in the identification document (including, if present, second or third names – e.g. John William)
- Last name: the full last name of the User, as displayed in the identification document (including, if present, second or third names – e.g. Smith Green)
- Gender: User’s gender (Male/Female/Not available)
- Date of birth: User’s date of birth
- Country of birth: User’s birth-country
- City of birth: User’s city of birth
- Citizenship: User’s citizenship
After inserting all data, the User can click “Next” and reach the following step:
During this step, the User must insert:
- Mobile Number: User’s mobile number (including international code); the number must result as non-previously used by any other User;
- Email: User’s email address. The address must result as non-previously used by other Users. After clicking “Send code”, the User will receive via email a confirmation code (From: firstname.lastname@example.org). The User will insert the code received via email in the proper field of the wizard, then click “Confirm”.
- Username: the User chooses the username that will be associated with his Namirial account.
After inserting all the required data, by clicking “Next” the User will reach the following page:
The User will then insert the following data, related to the identification document:
- Issuer country: the country that issued the identification document
- Document type: the identification document whose details will be then inserted
- ID document number: the identity document number
- Date of issue: the date of issue of the identity document
- Expiration date: the expiration date of the identity document
- Issuer type: the authority-type that issued User’s identification document
- Issuer: the name of the authority that issued the User’s identity document
After clicking “Next”, the User will reach the last step of the registration procedure, consisting of a recap of the inserted data:
The User will click the “Confirmation” button to be automatically directed to the compatibility test.
At the same time, the User will receive two emails:
1) From: email@example.com
This email will include the Username and Password of the Namirial account, to be used after the qualified certificate will be issued:
2) From: firstname.lastname@example.org
This email will include:
- The Holder Unique Number;
- The device number associate to his future qualified certificate (for remote signatures only).
The user is presented with the following page:
The section on top:
Allows the User to choose the microphone, speakers and camera to use during the test and, later, during the video identification session.
The button “Start” triggers the compatibility test, whose progress is visible on the bottom section of the page:
During the compatibility test the following verifications are performed, with reference to the technical requirements parameters:
- Network and system compatibility > Browser compatibility, network performance
- Microphone > Availability, compatibility and working status of the microphone
- Camera > Availability, compatibility and working status of the camera
- WebRTC > Correct WebRTC management, network latency
The last stage of the compatibility test consists of a short audio-video recording of the User:
The User is then showed the audio-video just recorded: the platform asks him if he can see and hear the recording:
the answer “No” will display the following pop-up:
the User is then presented again with the compatibility test homepage, where he can choose the devices to use (Camera, microphone, speakers) and repeat the test:
Answering “Yes” will allow the User to continue the procedure,
The successful completion of the compatibility test is required to access the video identification session.
After a successful compatibility test the Holder is put on-hold and waits for an available video Operator to answer the call:
If no operator picks up the User call within the maximum waiting time, the platform allows the User to directly retry the call without restarting the registration procedure.
Video Identification session
The video identification session consists of the following steps:
The session is led by the Operator:
- During the whole procedure, Operator and User will see and hear each other;
- The audio-video recording of the session only begins at step 4, after the User gives his consent;
- A session missing one or more requirements can be aborted at any time by the Operator;
During each step of the procedure, on the top-left corner, the camera-area will be present; the User will see the Operator in the bigger frame and himself in the smaller one:
During the session, the User will provide the information and evidence required by the Operator, including the ID document inserted during the previous registration and the OTP code received on his mobile.
The video operator will eventually assign a status to the video identification session (Successfully completed, Suspended, Aborted).
End of the session
At the end of the successful video identification, the User receives via email (from email@example.com) the confirmation of “Issuance of digital signature device”. The same email will include – as an attachment – the digital blind envelope containing the PIN associated with the remote signature. The procedure to decrypt and open the digital blind envelope is illustrated in the body of the same email.
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