FAQ Video identification Digital Signature
All the information you need to obtain your Digital Signature via Video Identification
- What will I need during the video identification procedure?
- Which data is required during the registration?
- What does the whole video identification procedure consist of?
- What are the technical requirements for online registration and Video Identification?
- Which devices can I use to complete the registration and video identification procedure?
- How long does a Video Identification voucher last?
- How many times can I use the Video Identification voucher?
- Will I have to insert my mobile number during the registration?
- Will I have to enter my email address during registration?
- I have a double (or triple) name/surname: should I insert it all during the registration?
- What is the compatibility test for?
- I cannot pass the compatibility test, what are the reasons?
- After successfully passing the compatibility test, I am waiting for an operator or waiting for a connection, what should I do?
- What happens if I start the Video Identification without completing it?
- The Video Identification procedure has suddenly stopped, what should I do?
- During the Video Identification with the operator I realised I had entered incorrect personal data, which could not be corrected during the video session with the operator, how should I proceed?
- I have purchased a voucher but have not received an order confirmation email, how come?
- Can I get help from someone during the Video Identification procedure to obtain my Digital Signature?
- Do I have to connect from home to make a video identification?
- Video identification Digital Signature