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After successfully passing the compatibility test, I am waiting for an operator or for a connection. What should I do?

If the "Waiting for an operator" screen appears, you must wait for an operator to answer.

If necessary, repeat the call, always making sure you meet the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf 


If the display changes from "Waiting for an operator" to "Waiting for a connection", but the operator still does not appear on the screen, you must close the session and re-register online again, making sure that the technical requirements verified during compatibility test and listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf) are maintained throughout the whole session.

If necessary, attempt to connect from a different device/network (smartphone).

 

 

If the problem persists

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