In the event that you are unable to connect to the URL you received to start registration:
- verify compliance with the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf , with particular reference to the browser and its version (in no case is the use of the Internet Explorer browser allowed).
- check the presence of proxies/firewalls/antivirus/VPNs that may prevent the service urls from being reached.
In case you fail the compatibility test after registration, ascertain the following reasons:
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failure 1st check - network and system
Check that the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf are met, making sure in particular
- that the browser in use is among those compatible with the device in use and that it is updated to its latest version;
- that the connection meets the minimum requirements.
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failure 2nd check - microphone
Check that the workstation in use meets the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf, avoiding the use of blue-tooth peripherals.
Make sure that you have agreed to the use of audio/video peripherals for the LiveID service.
If necessary, select another microphone by interacting with the pull-down menu.
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failure 3rd check - webcam
Check that the workstation in use meets the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf
Check that no blue-tooth peripherals are in use.
Make sure that you have agreed to the use of audio/video peripherals for the LiveID service. If necessary, select another webcam by interacting with the pull-down menu.
In case of use with desktop/laptop, attempt to connect from a mobile device using the integrated peripherals, always in line with the appropriate requirements.
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failure 4th check - WebRTC
Check that the workstation in use meets the technical requirements listed on https://liveid.namirialtsp.com/app/docs/LiveID+RequirementsITA.pdf.
Check that the workstation in use is not restricted by proxy, firewall, VPN, antivirus.
If the "RTT is too low", try a better performing network that ensures a better latency value (e.g.: switching from desktop to mobile device with mobile data network).
If the problem persists