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Do I have to connect from home to make a video identification?

It is not mandatory to carry out the video identification procedure from home. However, the user is required to have a neutral background behind him/her during the session and to be in a quiet and peaceful environment. Under no circumstances should anyone other than the user enter the video during the video identification session.
The video session can be started either from a desktop or mobile device, provided that the devices are compatible with the technical requirements of the service.



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