To revoke the OTP you can proceed in two different ways:
- Revocation of the OTP within your User Area (if you can log in)
- Revocation of ALL Namirial OTP (in case you can no longer log in)
1. Revocation via User Area
- ACCESS your Private Area from the following link https://portal.namirialtsp.com
- Enter USERNAME and PASSWORD. Then click on LOGIN
- Click on: User > Profile > OTP
- The page that will be displayed is a summary of the OTP you have
- To revoke the OTP click 1 time to select it (will be highlighted in green) and then click on the Revoke button (Warning: the Revocation is final)
2- Revocation of ALL Namirial OTP in the absence of access credentials to the User Area
- LOG in to your Private Area from the following link https://portal.namirialtsp.com and click on cannot generate OTP codes via APP
- When you open the following page, enter your username and click on 'Confirm username'
- The following message will be displayed
- Confirming your identity and proceeding with the revocation of all OTP will be required in the email.
If the problem persit